Return Policy
Most items purchased from q2fashion.com under Q2 Fashion are returnable within the return window, except those that are explicitly identified as not returnable such as customized Merch, made to order, print on demand, Bulk order, B2B etc.
For the products that are returned by the customer, the refund is issued to the original payment method (in case of pre-paid transactions) or to the bank account / as Q2 Fashion CREDIT balance (in case of Pay on Delivery orders), the details for making such refund and the timelines are detailed in the refund policy available here.
General Returns Policy
1. Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing items, is defective or different from their description on the product detail page on q2fashion.com.
2. Return will be processed only if:
○ it is determined that the product was not damaged while in your possession;
○ the product is not different from what was shipped to you;
○ the product is returned in original condition (with brand’s/manufacturer’s box, MRP tag and all the accessories therein).
3. Products may not be eligible for return in some cases, including cases of buyer’s remorse such as incorrect model or color of product ordered or incorrect product ordered.
4. Products marked as “non-returnable” on the product detail page cannot be returned.
5. Additional information is not required to return an eligible order unless otherwise noted in the category specific policy.
6. Products may be eligible for replacement only if the same seller has the exact same item in stock.
7. If the replacement request is placed and the seller does not have the exact same product in stock, we will provide a refund.
8. Products purchased by international customers are not eligible for returns/refunds.
9. To know about the Return window for q2fashion.com orders, please read the documentation.
Note: If you’ve received a non-returnable product in a damaged/defective condition, you can contact us within 7 days from the delivery of the product.
Categories with associated return window and exceptions, if any:
Clothing and Accessories Category
Clothing: Trackpants, Sweatshirts & Hoodies, Tshirts, Shirts, Caps, Mugs, Other Stationery.
Return Policy
This item is eligible for return within 7 days of delivery. You can exchange this item for a different size/color or return for a full refund.
Please keep the item in its original condition, with brand outer box, MRP tags attached in manufacturer packaging for a successful refund/replacement.
Category Clothing: : Trackpants, Sweatshirts & Hoodies, Tshirts, Shirts, Caps, Mugs, Other Stationery
Non-Returnable Items like any customized Merch or product are non-returnable. However, in the unlikely event of a damaged, defective or different item delivered to you, we will provide refund or replacement if available.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Refunds Policy
Post the return your refund will be initiated within 48 hours after the product has been picked up and passed through quality inspection.
For Prepaid orders refund can either be processed in the wallet instantaneously or will be processed to the same account from which the payment made within 7 – 10 working days.
For cash on delivery orders refund can either be processed in the wallet instantaneously or will be processed through NEFT to the bank account given by you within 3-5 working days.